Frequently Asked Questions

Please read our FAQ before sending us a message.

Cancellations

Can I cancel my order?

Yes. You can cancel your orders until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

Refunds and Returns

How do I return my product?

We accept returns within 7 days of the order. Please ensure while returning the product the packaging is intact the way it was delivered.

We do not accept returns for boxer shorts due to hygiene concerns.

We will arrange a pick-up within 2-3 days of your request. There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

How will I get my refund ?

Refund will reflect as per below-mentioned timelines:

  • Wallet refund will get credited within few minutes.
  • NEFT refund will take 5 to 7 working days.
  • Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.
How long will delivery take?

Delivery Timelines

Usually delivery will be 5-7 days from the day of ordering. For few pincodes it might take more than expected timelines that can be tracked via air way bill number (AWB No.).

If You can’t find any updates about on your orders, you are always free to drop a mail to us where our team will be happy to help. 

How secure is shopping in the Online Shop? Is my data protected?

Yes, the website is protected with 256 bit encryption. All the customer data is protected with SSL certificate and you are safe to shop online. 

What exactly happens after ordering?

Once order is received we will process the order with in 24 hours and the product will be shipped. Once product is shipped tacking number will be updated in the order page and customer will receive notification with the tracking details.  

Do I receive an invoice for my order?

Once order is confirmed your invoice will be processed and generated. You can always download the invoice from your order page. 

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